Terms and Conditions
All transactions are made under our Terms & Conditions shown below:
Terms & Conditions of Sale
Full payment is required at the time of order.
Delivery dates are our best estimates based on the information available to us at the time and are a guide only. We are not responsible for consequential loss in any form due to late delivery.
Deliveries can be extended during high season due to UK stocks having been exhausted and products being sourced from the country of origin. Nothing can be done to speed up this process but we will monitor the situation to avoid unnecessary delays.
Deliveries can only be made to the address of the credit card holder.
Arrangements must be made to accept the delivery. The carriers will make all reasonable efforts to effect a delivery, but they may impose a charge if delivery is impossible due to the absence of someone to accept the goods. The size and type of delivery vehicle used by the carrier is something beyond our control and not all are equipped with low load capability or available with tail lifts. We therefore advise customers to make provision to have someone who is capable of lifting the stove in question, on hand to accept the delivery. The carrier will provide a driver only and he is not responsible for positioning the product in your home. Stoves are heavy items and you should arrange for help to get it inside. Steps, restricted access, soft ground etc. will cause problems and should be planned for in advance. With heavy objects, the carrier can reasonably be expected to use his "pump truck" to move them on level ground to a suitable location.
The day of delivery can not be guaranteed due to the Carriers' own terms & conditions except where special delivery terms have been agreed on and paid for. (£P.O.A.)
Damaged goods will be collected and replaced at our cost subject to the conditions below. Alternatively, where possible, replacement parts such as glass, firebricks etc., will be sent to the customer to bring the product up to standard. Stoves can arrive with marks on the paintwork due to abrasion of the packaging in transit. Where paint is not included in the standard pack, it will be forwarded free of charge via the stove manufacturer.
The goods must be thoroughly inspected before being accepted. Damaged goods must be rejected and the carrier's delivery note marked "Rejected Damaged". If the goods appear sound but the packaging has been damaged, the delivery note must signed and marked "Package Damaged". Should the goods then be found to be damaged having been properly examined, it must be reported to us, either by phone or by email, giving full details, within 24 hours of delivery. Beyond that time, the carriers insurance cover will lapse and no claims can be accepted.
You may return unused goods, should you change your mind, within 30 days of delivery. You will be required to arrange to return it to us at your cost, in it's original packaging. On receipt, undamaged, we will refund all monies paid less a 20% restocking charge and the outward carriage charge.
Specially ordered or none stock items, are excluded from the returns policy and are non returnable.
Whilst every effort is made to ensure the accuracy of the information contained in this website, it is not possible to guarantee that the information contained is correct or up to date. Manufacturers reserve the right to make changes without notification and this can adversely affect our website. Our website must be used as a guide only; not as a definitive document.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
